Comcast Raises Rates, Reduces Service

comcast-logo.jpgArea cable customers no doubt received a few PR missives from Comcast in the wake of their purchase of the local, and recently bankrupt, Adelphia franchise. Over the past few months, Comcast also sent sheepish notification of a rate increase, buried at the bottom of a letter towards the end of November.

What they didn’t tell customers is that as they switch accounts over to Comcast software, huge chunks of programming are disappearing. All West Coast premium feeds are gone. Fox Soccer Channel and perhaps 25-20 other channels are also missing.

So in other words, if you’re a Comcast customer, you’ll be paying more and getting less.

Of course, I shouldn’t be too surprised.

Suddenly, the Sunday paper ads for Dish Network are looking better and better. This move has also given me a nastier attitude about the family of greedheads who drove Adelphia into the ground.

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3 thoughts on “Comcast Raises Rates, Reduces Service

  1. Update: After several conversations with Comcast representatives, it appears that most of the digital channels are in fact part of the one or both of the their Classic or Premier tiers. What’s frustrating is that I’ve gotten a different story from virtually every rep I’ve spoken with. The Comcast web site isn’t up to date as far as the channel list goes. Everything between IFC and the a la carte foreign language channels is missing from the list, including the Fox regional sports stations.

    But it looks like the only channels pulled from availability are the West Coast feeds, although I no longer get ESPNU. Also, I know of subscribers who are still missing channels that were formerly part of their package. But it sounds like those problems are a result of bugs in the Adelphia/Comcast cutover, not reductions in service.

    It’s still true that Comcast customers are paying more for less, as long as the cost for premium channels like HBO and Showtime stay the same while the number of available feeds is cut in half.

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